Refund Policy

Keyturn Technologies, LLC sells Keyturn subscriptions to repair businesses and is the seller on every order. Stripe, Inc. processes the payments. Refunds are decided and made by us.

30 days to change your mind

Within 30 days of your business's first plan payment, you can ask for a full refund of that payment, for any reason. Each business can use this once.

When the first plan payment is refunded, the plan ends and Keyturn locks for your business at your closing time that day. Your owner and administrators can still sign in for 90 days to download all of your business's records. After that they're deleted.

The setup fee

The setup fee is refunded in full if you cancel before we start setting up your account. Once setup has started, the fee covers the work already done for your business: bringing your records in and getting your account and devices ready.

Free trials

When your monthly plan starts with a free trial, the plan isn't charged during the trial. We remind you by email and in Keyturn 2 days before it ends. Cancel in Keyturn before then and the plan is never charged. Each business can have one free trial.

Trials we give your business

When we give your business a complimentary trial, nothing is charged unless you add a payment method. If you add one and then cancel before the trial ends, the plan is never charged.

Monthly plans

You can cancel at any time in Keyturn, in Settings, Plan and billing. Your plan stays on until the end of the month you've paid for, and you aren't charged again.

Yearly plans

You can cancel a yearly plan at any time. After the first 30 days, we refund what you paid less the months you used at the monthly price. For example, a High Gear plan paid yearly ($3,228.00) and canceled after six months is refunded $3,228.00 less 6 times $299.00, which is $1,434.00.

Add-ons and plan changes

Adding an add-on or moving to a bigger plan is charged at once for the days left in the period you've paid for, and you see the amount before you confirm. Removing an add-on or moving to a smaller plan takes effect at the end of the period you've paid for, and the rest of that period isn't refunded.

Mistakes

If you were charged twice or by mistake, we refund the extra charge in full.

How to ask

Email us at support@keyturnapp.com or call (888) 318-7595, and tell us the business and the charge. Refunds go back to the way you paid, usually within 5 to 10 business days after approval.

Contact

Keyturn Technologies, LLC, 115 Cove Landing Drive, Thomasville, GA 31792. Email support@keyturnapp.com. Phone (888) 318-7595.